Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information generated through your use of the Service:

• Account information: name, email, phone number, company name, role, and password.
• Business data: projects, quotes, schedules, cost codes, photos, documents, customer contacts, and other content you create in the platform.
• Payment information: billing contact and subscription details (card data is processed by Stripe — see Section 4).
• Device and usage data: IP address, browser, device type, pages visited, and timestamps.

2. Customer and Employee Data

When you invite employees, foremen, or crew members to your workspace, or when you store contact details for your customers, you act as the data controller for that information. Joycey processes it on your behalf solely to deliver the Service (timecards, scheduling, quotes, project records, etc.).

You are responsible for ensuring you have the legal basis and authority to upload employee and customer data, and for honoring any data requests those individuals make to you.

3. Cookies and Analytics

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. We may use privacy-respecting analytics tools to measure feature usage, performance, and error rates. You can disable cookies in your browser, but parts of the Service may not function correctly.

4. Stripe Payment Processing

All subscription payments are processed by Stripe, Inc. Joycey does not store full credit card numbers on our servers. When you enter payment information, it is sent directly to Stripe and handled under Stripe's privacy policy and PCI-DSS compliance. We retain only billing metadata (last 4 digits, card brand, expiration, billing address) needed to manage your subscription.

5. Data Storage and Retention

Your data is stored on managed cloud infrastructure with encryption in transit and at rest, per-company isolation, and row-level security. We retain your data for as long as your account is active. If you cancel, we retain your workspace data for up to 90 days to allow reactivation, after which it is permanently deleted, except where longer retention is required by law (e.g., tax and accounting records).

6. Your Rights and Data Deletion Requests

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Export your data in a portable format.
• Object to or restrict certain processing activities.

To exercise any of these rights, email us at the address in Section 8. We respond within 30 days. If you are an employee or customer of a Joycey subscriber, please contact that company first — they control the data.

7. Sharing of Information

We do not sell your personal information. We share data only with service providers that help us run the Service (hosting, payment processing, email delivery, analytics), or when required by law. All providers are bound by confidentiality and data-protection obligations.

8. Contact Us

For privacy questions, deletion requests, or to exercise your rights, contact: privacy@joycey.app

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email or an in-app notice at least 14 days before they take effect.